UAF Users' FAQ

Frequently asked questions.


I have an issue with my computer, who do I contact?

For technical issues/questions/suggestions, please send an e-mail message to: which will be logged as an open issue to be tracked and resolved. Please include a very informative subject line which describes the issue in a short sentence. Please do not use subject lines like "Computer Problem" or "Help". In the body of the e-mail message, describe the problem in detail, and include the exact steps/inputs to recreate the problem for troubleshooting purposes. Please include the exact text of any error messages that are displayed. You should receive a confirmation e-mail message which includes a "tag" in the subject line indicating the tracking number that is assigned to this issue. Please make sure to include this "tag" in all subsequent e-mail correspondence regarding this specific issue. Otherwise, a new issue will be opened in our issue tracking system.

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How do I setup a VPN connection?

Pick which operating system your computer is currently running and follow the instructions provided below:

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How do I install Sophos AntiVirus software on your home computer?

  1. Log on to your home computer. On Windows 2000/XP/Vista/7/8, you must log on with an account that has administrator privileges.
  2. Download the Sophos Startup Guide
    Optional: Download Sophos User Guide
  3. Run the Sophos install program for computer OS by clicking on the link below. When you are prompted for a username/password, use the username/password that you login to the computer at the office.
    Windows 2000/XP/Vista/7/8
  4. Choose "Run" if this prompt appears:
  5. Follow the instructions in the Sophos Startup Guide, Section 2, substituting the following values for the Update Source:

    Address: http://sophos.al.arizona.edu/sophos/CIDS/S000/SAVSCFXP/

    Username: (use same username as office workstation)
    Password: (use same password as office workstation)

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How do I access my email and calendar from the web?

To access email/calendars from a web browser, use this link: http://webmail.uafoundation.org. Use the same userid/password that you utilize for your workstation login.

Before sending a message to support, please utilize the built-in help facility within Outlook or Outlook Web Access to see if the help features can address your issue.

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How do I set my Out of Office message?

Using Outlook at Work

  1. In Mail, on the Tools menu, click Out of Office Assistant.
    The Out of Office Assistant command does not appear unless you are in the Mail view.
  2. Click I am currently Out of the Office.
  3. In the AutoReply only once to each sender with the following text box, type the message that you want to send to others while you are out.

Using Outlook Web Access Remotely

  1. In the Navigation Pane, click Options.
  2. To enable the Out of Office Assistant, under Out of Office Assistant, click I'm currently out of the office.
  3. In the text box, type the message you want people to receive when they send you e-mail messages while you're away.
  4. To disable the Out of Office Assistant, click I'm currently in the office.

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How do I share my calendar?

  1. In Calendar, in the Navigation Panel , click Share My Calendar.
  2. Do one of the following:
    1. To allow anyone to access your Calendar:
      NOTE: This will allow all using our email server to potentially view your calendar.

    2. In the Name box, click Default.
    3. Under Permissions, in the Permission Level list, click the permission level that you want.

      To specify the people who can access your Calendar:

    1. Click Add.
    2. In the Add Users dialog box, in the Type Name or Select from List box, enter the name of the person whom you want to grant sharing permissions to.
    3. Under Add Users, click Add, and then click OK.
    4. In the Name box, click the name of the person you just added.
    5. Under Permissions, in the Permission Level list, click the permission level that you want.

For details about permission levels, see Outlook folder permissions.
You can create custom permissions by selecting the check boxes and options under Permissions.

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How do I open someone else's calendar, contacts, or tasks?

The ability to see another person's items, and whether or not you can change them, is controlled by the owner of the items. The person whose calendar, contacts, or tasks must set the permissions first to allow you to view those items. This feature will work only if you have been given permission to view by the owner.

You can quickly view another person's calendar, contacts, and tasks from the Navigation Pane. After the first time you access another person's folder, the shared folder is added to the Navigation Pane. The next time you want to view the other person's folder, you can select it in the Navigation Pane.

Open another person's calendar

You can view up to 30 calendars side-by-side in Calendar.

  1. In Calendar, click Open a Shared Calendar.
  2. To select another person's name from the address book, click Name or type the name in the Name box.
  3. The new calendar will appear to the side of any calendar already in the view.
  4. Tip

    You can quickly schedule a meeting with other people whose calendars you are viewing. On the Actions menu, point to New Meeting Request With, and then click All or any name in the list.

    Note: Custom view settings on your calendar may not display correctly if you use the side-by-side calendars feature. To ensure that your custom view settings are displayed, right-click any calendar in the list, and then click Open on the shortcut menu. The calendar will open and close any other open calendars. The view settings for the selected calendar will be in effect and for any additional calendars subsequently viewed in the side-by-side view.

Open another person's contacts

  1. In Contacts, click Open Shared Contacts.
  2. To select another person's name from the address book, click Name or type the name in the Name box.
  3. Click OK.

Open another person's tasks

  1. In Tasks, click Open Shared Tasks.
  2. To select another person's name from the address book, click Name or type the name in the Name box.

Notes:

  • You can only open the default Outlook folders for each item type. For example, if a person has created an additional calendar, you can only open the default calendar.
  • To remove a name from the Other Calendars, Other Contacts, or Other Tasks lists, right-click the name, and then click Remove from Other (Calendars, Contacts, or Tasks).
  • If you open another person's calendar, contacts, or tasks by clicking Other User's Folder (File menu, Open command), the person's name will be added to the Other Calendars, Other Contacts, or Other Tasks lists.
  • You can use this same procedure to access shared Journal or Notes folders.

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